Privacy Policy.
How we collect, use, protect, and share your information, including SMS/text messaging practices.
Effective: March 28, 2026
1. Overview
Digital Marketing Puzzle ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at digitalmarketingpuzzle.com, use our services, interact with our marketing communications, or communicate with us via phone, email, SMS/text message, or online forms.
By accessing our website or providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or services.
2. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide to us, including:
Name, email address, phone number, and company name submitted through contact forms, consultation requests, or other website forms
Phone number and consent preferences when you opt in to receive SMS/text messages
Business information you share during consultations, onboarding, or project engagements
Payment and billing information processed through third-party payment processors
Communications you send us via email, phone, text message, or social media
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address, browser type, operating system, and device information
Pages visited, time spent on pages, referring URLs, and click behavior
Cookies, pixel tags, and similar tracking technologies (see Section 8)
Location data derived from your IP address
Information from Third Parties
We may receive information about you from advertising platforms (Google Ads, Meta), analytics services, CRM systems, and publicly available business directories when relevant to the services we provide.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and improve our marketing, automation, and consulting services
To respond to inquiries, schedule consultations, and communicate about projects
To send transactional messages related to your account or services (appointment confirmations, project updates, invoices)
To send marketing communications, including SMS/text messages and emails, when you have opted in
To personalize your experience and deliver relevant content
To analyze website traffic and improve our website and marketing efforts
To comply with legal obligations and protect our rights
4. SMS/Text Messaging
Consent to Receive SMS/Text Messages
By providing your phone number and opting in to receive text messages from Digital Marketing Puzzle, you expressly consent to receive recurring automated SMS/text messages from us at the phone number you provided. Consent is not a condition of purchasing any goods or services from us. You may opt in to receive messages through website forms, keyword opt-in (e.g., texting a keyword to our number), or verbal consent during a phone consultation.
Types of Messages
Messages you may receive include:
Appointment confirmations and reminders
Service updates and project notifications
Marketing and promotional messages about our services
Follow-ups related to consultation requests or form submissions
Message Frequency
Message frequency varies based on your interaction with our services. You may receive up to 10 messages per month. Recurring messages may be sent. Message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out
You can opt out of receiving SMS/text messages at any time by replying STOP to any message we send you. After opting out, you will receive a single confirmation message and no further text messages will be sent unless you opt in again. You may also opt out by contacting us at [email protected] or calling (818) 398-9990.
Help
For help or questions about our text messaging program, reply HELP to any message or contact us at [email protected] or (818) 398-9990.
SMS Data Sharing Policy
We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS/text messaging program to any third party. We will not share your opted-in phone number or SMS consent information with any third party for marketing or promotional purposes. Information collected through our SMS program will only be used as described in this Privacy Policy to deliver the messaging services you requested.
5. Consent
We obtain your consent before collecting or using your personal information in the following ways:
Express written consent for SMS/text messages obtained through opt-in forms, keyword opt-in, or other documented consent mechanisms
Implied consent when you voluntarily provide your contact information through website forms or during business communications
Cookie consent through our cookie notice displayed on the website
You may withdraw your consent at any time by following the opt-out instructions described in this policy or contacting us directly.
6. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service providers: Trusted third-party vendors who assist with CRM, email marketing, SMS delivery, payment processing, website hosting, and analytics. These providers are contractually obligated to use your information only for the purposes we specify.
Advertising platforms: Anonymized or aggregated data shared with Google, Meta, and similar platforms for campaign targeting, optimization, and measurement.
Legal compliance: When required by law, regulation, legal process, or government request.
Business protection: To protect the rights, property, or safety of Digital Marketing Puzzle, our clients, or the public.
Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:
Contact and project data is retained for the duration of our business relationship and up to 3 years after the last interaction
SMS consent records are retained for at least 4 years as required by TCPA compliance
Website analytics data is retained in accordance with the retention settings of our analytics platforms
Payment records are retained as required by applicable tax and financial regulations
You may request deletion of your personal information at any time by contacting us (see Section 14).
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and support our marketing efforts. Types of cookies we use include:
Essential cookies: Required for core website functionality such as page navigation and form submissions
Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics)
Advertising cookies: Used to deliver relevant ads and track campaign performance (e.g., Google Ads, Meta Pixel)
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Opt out: Opt out of marketing communications, including email and SMS, at any time
Portability: Request your data in a commonly used, machine-readable format where technically feasible
Non-discrimination: We will not discriminate against you for exercising your privacy rights
To exercise any of these rights, contact us at [email protected] or (818) 398-9990. We will respond to verifiable requests within 30 days.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
Right to know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
Right to delete: You may request that we delete your personal information, subject to certain exceptions
Right to opt out of sale: We do not sell your personal information. If this changes, we will provide a clear opt-out mechanism.
Right to non-discrimination: You will not receive different prices or quality of service for exercising your CCPA rights
To submit a CCPA request, contact us.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, secure hosting environments, and regular security reviews.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
12. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, our SMS practices, or wish to exercise your privacy rights, contact us at:
Digital Marketing Puzzle
Email: [email protected]
Phone: (818) 398-9990
Website: digitalmarketingpuzzle.com
Location: Los Angeles, CA
